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Options for Support from Advent eLearning

Updated: Jul 3


At Advent eLearning, we understand the importance of providing ongoing and comprehensive support to our clients and students. We have tailored our customer service to address the unique needs of both groups, working to ensure users have a great experience with our platform. This includes a number of options such as general support, account managers, help desk, LiveChat, and client services.

 

General Support

Advent eLearning offers general support to both agencies and students assigned to our courses. Our support team is readily available to help with any issues you might encounter. For easy and convenient assistance all you need to do is click on the LiveChat icon on the lower right of the eLearning website to initiate a conversation. For students with questions about their course, we have compiled a comprehensive list of frequently asked questions and answers to guide you. Additionally, for agencies interested in learning more about our eLearning platform, our contact page is always available for you to book demos or make inquiries.

 

Help Desk Support

Our Help Desk supports all Advent products with assistance available via phone, LiveChat, and email. To ensure we can assist a wide range of clients, we have bilingual representatives who speak both English and Spanish. Our help desk operates from 8 am to 8 pm (Eastern) from Monday to Friday. For after-hours service, we have a chatbot ready to help.

 

Client Services Support

We offer Client Services Support specifically designed to assist agency users with assignment changes and management. As well as review and resolve any technical issues that clients may have. Our goal is to ensure that our clients have peace of mind knowing that we have their back when it comes to technical issues and platform support.

 

Account Managers

One of the key elements of our customer service strategy is our dedicated team of account managers. Account managers serve as a key resource for clients, offering a more in-depth and personalized approach to client support. Their role includes providing ongoing support, addressing any issues that may arise, and ensuring the platform continues to meet the client’s needs. They also bring a wealth of knowledge about the platform and can suggest new strategies, provide insights on current strategies, and recommend new courses or features.

 

At Advent eLearning, providing professional and efficient support is key to ensuring all eLearning users have a good experience. Whether you are a student, an experienced agency user, or a new client, we have a dedicated team ready to assist you through our many support options. Click here to view our support page and find the support service that best fits your needs.

 

Contact Advent eLearning

If you’re interested in how Advent eLearning can benefit your agency and your clients, click here to visit our website. You can review Advent eLearning programs with no costs or obligations for your organization. Contact us today for a trial account or a guided demonstration.

 

Advent eLearning courses address a variety of topics including:

 

Alcohol & Substance Abuse

Anger Management

Animal Care

Boating & Outdoors

Bullying

Juvenile Conflict Resolution

Corrective Thinking

Defensive Driving

Financial Crimes

Firearm Responsibility

Harassment

Hunting Responsibility

Impaired Driving

Juvenile Sexting

Life Skills

Marijuana & THC

Parenting

Prostitution

Revenge Porn

Shoplifting

Theft

Traffic Safety

Underage Substance

Victim Impact Panel

 

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